For small businesses, providing top-notch customer support is essential for growth and customer retention. But maintaining an in-house team can be costly, time-consuming, and often unsustainable during periods of rapid expansion. That’s where outsourcing comes in.
At CheaperTeam, we specialize in helping small businesses scale efficiently by providing high-quality, full-time virtual assistants for customer support. In this guide, we explain the benefits of outsourcing, how to do it right, and why CheaperTeam is the trusted partner for support success.
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Why Small Businesses Should Consider Outsourcing Customer Support
Cost Savings Without Compromising Quality
Hiring, training, and managing an in-house support team is expensive. Outsourcing lets you:
- Save on salaries, benefits, and overhead
- Pay only for what you need
- Access skilled professionals at a lower cost (starting at $22,000 USD/year)
Focus on Core Business Activities
With CheaperTeam handling your support tasks, your internal team can concentrate on:
- Product development
- Marketing and growth
- Strategic planning
Outsourcing reduces distractions and improves productivity.
Access to Skilled Customer Support Specialists
Our virtual assistants:
- Speak fluent English
- Are trained in tools like Zendesk, Freshdesk, Intercom, and HubSpot
- Understand Western communication standards
They handle everything from live chat to email support and CRM ticket management.
Scalability and Flexibility
Customer support needs can fluctuate. Outsourcing allows you to:
- Scale up during busy seasons
- Scale down in quiet periods
- Adjust staffing without HR hassle
CheaperTeam provides full-time support that adapts to your growth.
24/7 Support Capability
We operate across time zones. Whether you need after-hours help or a follow-the-sun model, we can structure a team to match your service window.
How to Successfully Outsource Customer Support
Step 1: Define Your Needs
Identify:
- The type of support you need (email, chat, phone)
- Volume of interactions
- Required tools or platforms
Step 2: Choose a Trusted Partner
Look for a company that:
- Offers office-based, supervised VAs (not freelancers)
- Has experience with small businesses
- Provides transparent pricing and contracts
Step 3: Customize Your Workflow
At CheaperTeam, we adapt to your process and tools. You stay in control while we ensure seamless integration and minimal disruption.
Step 4: Onboard and Train Effectively
We assist with:
- Training documentation
- Onboarding calls
- Ongoing performance checks and support
Step 5: Monitor and Optimize
You receive reports, performance insights, and recommendations to improve customer satisfaction and efficiency.
Why CheaperTeam Is the Right Choice
- Office-based, full-time VAs with supervision
- English-speaking professionals with remote experience
- Offices in 4 countries to cover global support
- Transparent pricing and no long-term lock-ins
We provide the structure, reliability, and results you need to succeed.
Frequently Asked Questions
Why should small businesses outsource customer support?
Outsourcing customer support saves money, increases efficiency, and gives access to trained professionals without the cost of an in-house team.
What platforms do CheaperTeam support agents use?
Our VAs are proficient in tools like Zendesk, Freshdesk, Intercom, HubSpot, and more—we adapt to your preferred tools.
How quickly can we get started with CheaperTeam?
Once we understand your needs, we can present qualified candidates and get your support team up and running in a matter of days.
Is it safe to outsource customer support?
Absolutely. Our VAs work in secure offices with managerial oversight. We also sign NDAs and follow data protection protocols.
What does it cost to outsource customer support with CheaperTeam?
Our pricing starts at $22,000 USD/year for a full-time support VA—a cost-effective alternative to hiring in-house.
Let CheaperTeam take your customer support to the next level. Contact us today to learn how we can help your small business scale support services efficiently and affordably.
CheaperTeam is a European based outsourcing company with headquarters centrally located in the heart of Manhattan, NY. Our objective is to provide high-quality, motivated employees while maintaining cost efficiency for businesses. We offer a boutique style of doing business, allowing flexibility in vetting and sourcing employees for various industries. Our staff comprises data entry specialists, medical billers, interior designers, back-office employees, and virtually any position that can be executed remotely.
